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Shear Bliss
A boutique salon nestled away in the heart of West Vancouver providing outstanding salon services with excellent customer service.
Reopening
COVID-19 RESPONSE
- You are experiencing any COVID – 19 symptoms including fever, cough, sore throat, difficulty breathing and/or runny nose.
- You have had close contact with a probable or positive COVID – 19 case.
- You have been advised to self – isolate for any reason including recent travel outside of Canada.
- By appointment only. No walk ins.
- We are still accepting all forms of payment.
- We have restricted scheduling and closed half our stations to limit the number of people who can be in our space at one time.
- Cleaning and or/disinfection of all surfaces and implements between every guest.
- Laundering all capes and linens and dried at high heat. Every guest has new, clean linen that has been stored appropriately along with neck guards.
- Any non-essential items that could potentially transfer germs has been removed. (Ie. Magazines, appointment reminder cards, etc). Complimentary WiFi is available for use and they may bring their own reading material.
- Ensuring the sanitation of payment machines between guests and encourage contactless payment when possible.
- Ensured our team has the appropriate PPE to be used during services including masks, disposable gloves and face shields.
- Discontinued the practice of handshaking and non-essential contact for the time being.
- Waiting area is temporarily closed with no walk ins.
- We have social distancing stickers on the floor to know where to comfortably stand along with indicators on the floor.
- Clear signage communicating our procedures to our guests.
- Scalp massages have been halted for the time being to shorten the shampooing time.
- Unfortunately, all blowdrying has been stopped until further notice.
- Pre-screening of our team members.
- If our team is experiencing any symptoms or feels sick, they will be asked to stay home, and we will reschedule all their guests.
- Pre order/ask your stylist if you require hair products that you intend to purchase.
All sells are final. Only defective products will be accepted/replaced. - We ask that guests wear a mask. If they do not have one, we have disposable masks available that they can purchase for $2.
- We recommend arriving no earlier than five minutes before your appointment.
- Guests will call to let us know they have arrived or give us a wave from outside.
- We will either let you know you can come in or ask you to wait until your stylist has finished their previous guest and has had time to disinfect and sanitize their station.
- We are communicating with guests to please be patient if we are running behind! Everyone’s hair is needing a bit more TLC than usual and we are taking extra measures to ensure everyone’s safety.
- We will then call guests when we are ready to start the appointment(s).
- Arrive at the door and give us a wave. We will ask them some pre-screening questions regarding any symptoms or travel before entry. We also ask you to agree and to sign a Guest Waiver Form.
- We will ask you to wash your hands upon arrival or use hand sanitizer that will be provided at the front desk.
- Once you have cleared the assessment and sanitized, you will then be directed to your stylist and their station.
- Leave any unessential items and bag in your car. Jackets must be kept with you at their station. If it is nice out it is recommended to leave your jacket in the car as well.
- No friends or family are permitted to join unless they have an appointment.
- If you are experiencing any symptoms or feel unwell in any way, we ask that you reschedule your appointment, as you may be asked to leave if our team feels they cannot confidently perform their service.
- We will have a strict no-show policy as our schedule is limited. Cancellation fees will be waved at this time, however, if you do not arrive for your appointment without notice and we do not hear from you, we will ask you to pay for this service in full when coming in for your next appointment.
Through these measures we feel confident that we can keep our team and guests safe, while providing an exceptional experience to our valued clients. There is a lot of uncertainty, anxiety, and confusion in our industry at the moment; this is completely understandable. Through these new procedures we hope to help prevent the spread of COVID-19 now and in the future, while still serving our clients.
If anyone wants to reach out with questions or comments towards our reopening, we are available and happy to help. Let us continue to support each other with positive feedback and input and problem solve together. The Shear Bliss team thanks you for your ongoing patience, understanding and participation through these uncertain times. We look forward to helping you through your hair and self-care needs, whether you choose to visit us in person, or order through ManeTain!